Coronavirus customer and service information - update

mar 21

As per the updates I have provided earlier this week, I write to you today to advise of further changes to Aircoach service levels owing to the reduction in the number of passengers traveling.  The following changes will come in from Tuesday 24th March.

Amendments to Service
Services 704X Cork and 705X Belfast will be suspended entirely following with the last departures on 704X being 23:30 from Dublin Airport and 2300 from Cork and the last departures on 705X being 00:00 from Dublin Airport and 2030 from Belfast.  There will be no services from Tuesday 24th March.

These changes will be in addition to those I have already advised you about which are as follows:

  • 700 Leopardstown service will have a 30 minute frequency instead of every 15 minutes and further reductions during the night services from Saturday 21st March.
  • 702 Greystones services have been suspended from Saturday 21st March.
  • 703 Killiney services have been suspended from Saturday 21st March.

Changing dates of travel
We understand that plans are changing and flexibility is required for your peace of mind at this time, which is why if you are unsure of your future travel plans, we will be happy to amend dates on tickets for future use. If you do not yet know the date for travel in 2020, we will amend your ticket to 1st October 2020. This means that your ticket has been deferred to a date to be confirmed by you and can be used before December 31st 2020. All you need to do is let us know at (info@aircoach.ie ) that you'd like to defer travel within 2020 and then inform us again nearer the time and we will amend your travel date. You can book your tickets for Aircoach with confidence, knowing that we have flexibility and will support your needs at this time.

Safety, Hygiene and Social Distancing
We understand this is a worrying time for the public and I want to reassure you that your safety, and the safety of our drivers is at all times paramount to us.

The Aircoach fleet is kept to a very high standard in terms of cleanliness and our drivers are operating strict hand sanitising practices. We are also encouraging contactless payments which are available on all our routes and coaches to minimise physical contact. In order to keep social distancing, we are also asking our customers to seat one passenger per block of two seats.

Again, we urge all customers to follow the HSE’s guidelines in order to contain any further spread of the virus. For further information on our safety measure visit: www.aircoach.ie/news/covid19-coronavirus-information.

Aircoach is Ireland’s leading coach provider, and that is because of you, our loyal customers. We will do everything we can to make this period as smooth and safe as possible.

Regards
Simon Goff
Interim Managing Director, Aircoach and First NI Ltd

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